There is a lot of talk about seasonal and event specific marketing tie ins. With Christmas now rapidly approaching, it’s time to hone in on what is undeniably the biggest seasonal market of the year. Looking at how to latch onto this opportunity and make it work for your brands.
Unlike some other seasonal events and holidays (birthdays, easter, halloween), Christmas is unique in that pretty much any and all brands can play at utilising the period in their advertising. Part of that comes from the ubiquity of the holiday, and its ties to gift giving and money spending. From NRMA to Australia Post, brands and services of all shapes and sizes find ways to tap into the festive cheer.
The key at Christmas then, is standing out from the crowd. With so much of Christmas focusing on buying and gift giving, so many advertisements focus on deals and cost cutting. Pounding consumers with images of big yellow labels and low prices and sales. It’s nauseating and only really works for large scale retailers and companies dealing in a wide variety of products. The types of companies that will see a large footfall regardless and are really only trying to syphon consumers away from very similar, competing stores.
When working with a more concise brand, you’ve got to get creative. Being unique is always important in advertising, and particularly around Christmas being memorable can be more important than actually advertising the product in any meaningful way. Looking at NRMA and Australia Post advertisements, the ties between the service on offer and Christmas itself are loose. The main focus is on tying specific festive imagery and aesthetics and playing on the associated emotions, to the brand itself. These advertisements come across more like a Christmas card from the company, rather than a sales pitch. Christmas is about closeness, familiarity and comfort. The most successful brands tap into these emotions by being approachable and marketing with humility. As mentioned in the article a few weeks back, Coke perfected this. Despite having a product that has almost nothing to do with Christmas, their advertising absolutely nailed the sensibilities and cultural hallmarks of the holiday.
Another effective theme of Christmas advertising is one of summary. Christmas marks the end of the year, a holiday that gives you time to look back on the last 12 months. It’s why so many brands focus on a timeless aesthetic, or one that calls back to the most distinctive events of the year, as well as tapping into the current cultural and social climate. At the end of the year people take stock of what’s happened to them, of what’s important and where they’re going. People are more aware than ever to the current state of things and if you can make that work for your brand, you’ll be reaching people on a whole other level.
Recently, Australian advertisers have moved further towards embracing what makes Christmas so different down under. Embracing the distinctly Australian. The humour, the geography, the cultural. The inherent silliness in celebrating a very winter-centric European holiday at the height of summer. So much of Christmas’ cultural short hand is wrapped up in our European roots. It’s time to change that.
Christmas is the time of giving, sharing and coming together. Branding is effective when it strays away from the obviously cynical and commercial, and looks at what makes Christmas…well…Christmas. Find what it means to your audience, to you and your brand and make a holy trinity of the three.
What value do you place on trust? And can you place a value on trust?
Well if you are AMP the value is very clear. Since the Royal Commission came about, the share price has dropped more than 70% – from $14 to $3.50.
In a recent survey on Australia’s most trusted brands, Aldi and Bunnings won the race. A bit of surprise for Australians to trust a non-Australian brand like Aldi, more than they trust their own.
This may well be a reflection of how the brands are positioning themselves through their communication. Both Aldi and Bunnings tell the story of low pricing, of which they have been consistent with for years on years. As we know, consistency is a strong indicator of trust. Which for the other supermarkets has been a bit of a downfall in recent times, in respect to the ‘should we or shouldn’t we’ provide plastic bags!
How are you building trust with your customers? Is your message clear, consistent and visible?
If a message is continually repeated for long enough, people believe. It’s called the ‘illusory truth effect’. Which means the tendency to believe information to be correct after repeated exposure. So the more familiar we are with someone or something (business, brand, product), the more likely we are to trust what they are telling us, if the message is consistent.
Trust is a core value to masses.
If you work on building trust, then customers for example, deal with you because they see a value beyond the tangibles of the service and product you are providing.
When you cannot physically be there, you have to rely on marketing to do the job. You want to make sure that the marketing is reflective of a direct experience. Hence the importance of being clear about who your business / brand is.
Building Trust with Promotional Products
When we are clear about who we are as a business / brand, through the marketing process we can start to think about branded merchandise. This will help us not only be selective in respect to aligning the promotion with who we are, but also aligning it with our customer, and how we can, through promotional products, continue to provide value.
Promotional products create an experience that lives on longer than 5 minutes and if carried out correctly the total customer experience builds value, consistency, familiarity, trust and subsequently loyalty.
Marketers in Australia, according to ‘Promotional Products Work’, spend $1.5-$2 billion dollars each year on promotional products for the following reasons:
1. 52% say their impression of a company is more positive after receiving a promotional product.
2. 76% recall the name advertised on a product.
3. 55% keep the item for more than one year.
4. Nearly 50% of recipients use them daily.
5. 52% of people do business with a company after receiving a promotional product.
The Importance of Quality
If it’s trust we are building then quality also plays an important role. Whichever style of marketing / customer experience you decide to go with, the quality of that experience paints a picture about what type of business you are and whether they return and/or tell their family and friends about you.
According to business.com, one of the reasons why product quality impacts your brand is because it builds trust. “Countless potential sales are lost because a brand fails to make a deeper connection with prospective buyers. The quality of your services and merchandise is one way to help you get consumers to appreciate and believe in what you have to offer.”
They also make a very good point about business success and trust working hand in hand. If a business cannot be trusted, business sustainability is virtually unattainable. Who wants to work with someone they don’t trust? And if you are working with a business and you feel this way, you are always on the lookout for a replacement.
How to use Promotional Products to build trust
If you are thinking about your next promotional product or looking for a way to build trust with your customers, suppliers, staff, shareholders, board members, colleagues, etc, ensure you consider the following:
1. Align the product with your Business / Brand Positioning, tying into the consistency of your message.
2. Make sure you add value to your customer. This isn’t limited to the product, but the total experience. How the product arrives, for example, do you present it or send it? What do you accompany the product with? How do you continue the story? How will they use the product? How long will they use it for? Will it help them in their daily life?
3. Provide quality products and a quality experience. Make it memorable and create lasting connections with your customers.
If you would like to talk promotional product ideas that build trust happy to have a chat.
It’s natural to feel a little uneasy about the safety of your private information these days. Between Cambridge Analytica and 2017 being among the worst years in history for mass data breaches, the insecurities of the digital age are becoming vividly apparent. The walls around your digital footprint may seem paper thin, but there is something you can do to put something a bit more solid between you and those out for your data.
You may feel a fair amount of anxiety when using the internet; browsing social media and making purchases through online stores involves putting a lot of personal and financial information out there. This, however, is only one avenue that thieves use to get at your personal data. Not only in cyberspace but also here, in the physical world, thieves can use discreet and relatively simple technologies to make off with everything, from cars to credit card numbers, without the owner even knowing.
The way it works is that the thief utilises radio-frequency identification (RFID) or near-field communication (NFC). It sounds like complex jargon, but these features are present in pretty much everything you’ll be carrying around on a daily basis. Almost every modern smart phone features NFC, you’ll probably recognise the pointed ‘N’ logo from your handset’s pulldown menu, and RFID chips are featured in everything from contactless paywave cards to household pets and passports.
As this video shows, https://www.youtube.com/watch?v=DZp24Twkykw, the process by which thieves can go about getting data is incredibly simple. Scooping up a plethora of card numbers and account numbers in an hour or so just by walking about an average urban neighbourhood.
It’s frightening yes, but the solution to this problem is also devilishly simple. By investing in an affordable travel sleeve for your passport or credit card, you can turn the tables on would-be thieves and hackers. For the frequent flyer and avid traveller, a passport is their life. So why risk it? And there’s no need to speak to the universal importance of keeping your hard earned cash secure. These products are cheap to produce, fairly quick to turnaround and can be customised to feature almost any colour, design or insignia. Subtle, smart and safe. A low-key investment that will not only save any savvy buyer a wealth of time and money, but give them a priceless peace of mind.
It seems like every other day is something-day. On the 10th of August, we had Duran Duran Appreciation Day and World Lion Day, Photography Day on the 19th, Be An Angel Day on the 22nd and Dog Day on the 26th.
Increasingly smaller holidays and events are being used to sell an array of products. An appropriate approach is vital. Done right, a holiday or celebration can be the perfect way to boost sales and create a strong brand association, but done poorly and the effort can appear transparent and tacky.
The most straightforward and most suitable instance of tying into any given x-day is when the product is inextricably tied to the day in question. National Donut Day, the 1st of June, is something of a no-brainer for Krispy Kreme, who mark the day by offering a free donut to every customer. It gets feet through the door and nets a tidy little profit to boot.
Greetings card companies stock their shelves with every kind of Birthday card imaginable, and deck their halls with the pinks of St. Valentine or the greens and reds of the festive season. There’s an undeniable and well-ingrained link in these industries and products. People may complain every year that they’re being inundated with Christmas-this and Halloween-that, but they buy it all the same. You’ll see dad rock albums climb the charts in the run up to fathers day and florists will beam when mothers day rolls around. It depends on the holiday, but when the link is clear and established marketing to a day or holiday can make sense.
In the bigger markets, Christmas in particular, where so many products and services are vying for consumer attention, the question actually becomes less of a ‘should we’ and more of a ‘how do we’. A common marketing ploy is to play on cultural associations. Coca-Cola’s Christmas campaigns have been wildly successful because they so effectively capture classic images of Christmas. Families around open fires, the mad dash for last minute presents … all of it wrapped up in a cosy, wholesome family image. They’ve even helped to define the modern day image of old St. Nick (though contrary to popular belief they weren’t responsible for turning his suit red http://news.bbc.co.uk/2/hi/uk_news/magazine/7152054.stm). Coca-Cola though, especially in the cold December climates of the US and Europe, hasn’t got a whole lot of relevance to Christmas.
Whilst Coke have managed it, products being advertised and associated with events that they share no link with can also be a big misstep. Cynical and irrelevant marketing will only cause annoyance. Sticking with a festive theme, the UK-based supermarket Sainsbury’s tied into the hundredth anniversary of the First World War in their 2014 advertising campaign, to a fair amount of scorn from the press and public. Trying to sell groceries with images of one of humanity’s most horrific conflicts is a tenuous link at best and downright offensive at worst.
Here in Australia many will be familiar with Meat and Livestock Australia’s controversial lamb advertising campaign, which utilises controversy around Australia Day to drum up interest. These sorts of controversial campaigns can be very hit and miss, and those that do succeed often do so by means of leaning into more out there and incongruous forms of advertising. Dick Smith Food’s own (https://www.youtube.com/watch?v=h7y6iE0aB5s) Australia day advertising plays off of absurd notions of patriotism and the inherent irrelevance of the product to the day itself for comedic effect. However it does also feature some pretty obnoxious casual racism. If you’re planning to use a holiday to sell something that has very little business being associated with it, recognising this inconsistency and playing off it is the best way to go. Tenuous association and causing offense in a needless and tasteless fashion is not.
Tying your marketing to a specific day, season or holiday can be a great way to drum up interest. If your product or service has a very clear link it’s an opportunity that shouldn’t be missed. Did you know the 1st of June was Donut Day? You probably didn’t until every cafe had a sign in the window informing you of it. Drawing attention to these fun little events is an easy and relatively risk-free form of marketing. When dealing with the bigger hitters, Christmas, Easter and the like, it comes down to the suitability of the product and its ability to stand out from the crowd.
It’s a problem we’ve all faced. Overpriced coffee. It’s as certain in life as death and taxes. Between waiting in line for a $4 flat white in the heart of Sydney or pouring lukewarm filtered coffee out of the office pot, you can feel somewhat short of a choice.
If that description brings you to shudders, don’t fear, there is hope yet. Whilst increased storage options and mammoth company fridges have allowed people to start bringing their home crafted lunches to their desk, the same hasn’t been afforded to hot drinks. It’s about time that changed.
With a range of vacuum sealed drink bottles, you can bring the taste of your favourite brew to the office and beyond. Able to store hot drinks for up to 12 hours, the vacuum sealed bottle is perfect for the modern working environment. Whether you’re a sedentary worker, or always on the go, with a range of varying sizes and simple, elegant styles, you’ll never be caught short of your favourite energy boost again. Gone are the days of pounding back an espresso at your desk, and having to head straight back out to find another when your craving gets the better of you.
Even if coffee or tea isn’t your thing, this product can keep cold drinks cold for up to 24 hours. Your first sip in the morning will be just as refreshing as your last on the way home.
All of the bottles are made with a durable stainless steel finish which allows for a clear laser engraved company logo, name or design. Not only are the bottles eco friendly, being made of 100% recyclable materials (no dreaded plastic liner either, ensuring the beverage remains chemical and odour free), but they also have an almost indefinite lifespan.
Combining function with form, this handy little tool will keep your brand clear and visible for as long as necessary, with a sleek, minimalist design that leaves room for creativity and longevity.
According to Euromonitor International, “There is a fundamental shift in consumer values towards experiences over things that bring happiness and wellbeing, with spending on experiences like travel, leisure and food service to rise to US$8.0 trillion by 2030.”
Millennials are driving this change:
91% of Australian Millennials (aged 18-34) attended a live event, ranging from entertainment-focused experiences like concerts and beer festivals, to more cause-related events like marches and rallies.
81% said they would choose to buy an experience rather than something desirable, ahead of their Gen X (35-45) peers at 72%.
So what’s shaping the experiential economy, they believe the growth is derived from (according to Eventbrite a Event Platform):
People crave interactions off social media – Four out of five millennials say that attending live events makes them feel more connected to other people, the community, and the world.
People are looking for a new perspective – In a world where the today’s headlines are yesterday’s old news, in-person events provide the opportunity to connect and gain perspective.
Our cultural climate is shifting – A high percentage of people believe it’s essential for people to come together in person to promote positive change
Millennials are starting families – Seven in 10 (69%) of both younger and older millennials attend live events to challenge themselves and escape everyday routines. Their interest in attending events doesn’t lessen once they start families.
Livestreaming is making experiences more valuable – According to Facebook, people spend more than 3x more time watching a live video than a recorded video.
1. Knowing this what can we do about it when it comes to branding:
Create experiences. Start small if you have to. Some ideas to get you thinking:
Tasting testing before purchase. Mezzina do a great job of this.
Offer classes. The Sydney Fishing School has done a great job of this. Now we are seeing cooking classes pop-up everywhere.
Collaborate with a partners to hold an event – We are seeing this happen more and more. You split the costs whilst cross-leveraging your audience.
Demonstrations. They have been around for a long time, and they continue to pull a crowd. But it’s not an ordinary demonstration… people want theatre. So give them theatre. This doesn’t mean you need to spend a lot of money, it may just mean that the demonstrator is highly entertaining.
2. Crossing over to the virtual world. Real estate agents, particularly ones selling off the plan dwellings are using virtual technology to enhance the buyers experience. It completely changes what you can deliver to a customer – without being limited by your location.
3. Bring your product to where the people are. Race days do a great job of this. You can go and have your make-up and hair professionally touched up, and not have to the leave the race course.
4. Social Media… make it seamless, make it effortless, make the audience feel like they couldn’t possibly not share this experience with their online friends.
5. Branding – Every brand has not choice but to have a level of coolness. Even if it’s a daggy cool brand. Over emphasising your positioning, so your customers, get it and embrace it, because they want to create a ‘by-association’ run off-effect. If I am in this place, experiencing this, then this says something about me that I want others to also know.
We cannot go past the inclusion of promotional products to help you create a deeper more engaging experience for your customers. People love tactile things, they love to touch, and take something away with them. Whether it’s a hat at a sporting match, drink bottles at a running festival, showbags at a conference, T-Shirts at a music event, USB’s after a presentation. Consider how you stretch the experience and the memory to continue beyond the event… this is something promotional products can definitely help you achieve.
Running out of mobile battery has climbed ahead of death and public speaking as our biggest fear! How life has changed!!! This is a bit of a joke, but there is a thing called “low battery anxiety’. An LG Survey revealed (sourced by Daily Mail Uk):
90% of us panic about losing power on our phones
32% of us will drop everything to head home and charge phones
With the current battery capacity compared to the power required to run more complex apps at faster speeds, our batteries are running out a lot sooner than they ever did.
Phone charging Technology continues to improve. With wireless charging becoming the latest must have.
What’s so good about the inductive wireless charger, is the charger transfers power from a charging device to a receiver without a cable. On top of that, you can brand your own wireless inductive charger, as a means of reducing ‘low battery anxiety’ for your customers or staff.
The trusted t-shirt first debuted during the Spanish-American war between 1898 to 1913. They were worn under the Navy uniform and to the delight of all the t-shirt fans, undergarments they did not remain.
The prices people are willing to pay for t-shirts has blown out in a big way. This isn’t a new thing. A Run DMC Adidas t-shirt, produced on the back of the 80’s hip hop music movement had willing fans spending $13,000 on a DMC (in collaboration with Adidas) concert t-shirt. A 100% pure cotton t-shirt, round neck-line, short sleeves. Made for comfort… and made for value! T-shirts as an investment strategy, something to think about??!!
So what’s so appealing about the t-shirt:
Easy entry level – to design, manufacture.
In Australia – we are in t-shirts 9 months of the year – so usage is high.
It crosses all demographics and socio-economic groups.
It provides high-end brands to produce less expensive products to reach a wider audience, though still charge a premium.
The versatility of the t-shirt – can be dressed up or dressed down.
T-shirts are becoming increasingly ‘all occasions’ socially acceptable.
Promotional T-shirts to promote your business, brand, product, message:
Is a very good idea. If you put thought into who will be wearing it, the design, the quality and creating a tee that they want to keep wearing versus storing in the bottom of the drawer. The initial costs per person may be high if comparing to other communication mediums, but the engagement opportunity could far outweigh this. Not only is the person completely engaged with the t-shirt and consequently your brand, but the number of people they cross paths with whilst wearing your t-shirt can create many more impressions of your brand for years to come. Then you can go further to social media, if they are posting images wearing the t-shirt, this will further grow your reach.
The catch is – relevant message, good design, good quality.
Quality says just as much about your brand as does the design and message. So don’t surpass such an important component.
T-shirt fabrics details
Combed cotton – Fine brushes are used to eliminate short strands and straighten fibers, making the fabric stronger, softer, smoother and perfect to screen print.
Jersey – A stretchy knit typically made from cotton or a synthetic blend, it’s very flexible and comfy.
Organic Cotton – Cotton grown with minimal fertilizers and pesticides. Usually softer and more expensive than treated cotton.
Pigment dyed – A coloring process that coats the outside of the fibers, it can create a faded, worn-in look.
Polyester – Maintains its shape well and resists shrinking and wrinkles. Traditionally polyester is non breathable unless moisture wicking / cool dry treated making the fabric pull heat and sweat away from the skin for rapid evaporatio out of the fabric.
Polycotton – generally a polyester and cotton blend.
Rayon – A breathable man-made fibre made out of trees, cotton, and woody plants. Has a silky hand, yet wrinkles. Also called viscose.
Bamboo – tees made from bamboo fabric are beautifully soft, sustainable, easy to straighten, dye and the fabric has a splendid colour effect of pigmentation. Can also be known as rayon.
Rib knit – A ridged pattern that creates a thick, structured garment with a lot of give – usually this fabric can be used around the neck and sleeve to provide more structure.
Look for the WRAP accreditation label. Worldwide Responsible Accredited Production (WRAP) is an independent, objective, non-profit team of global social compliance experts dedicated to promoting safe, lawful, humane and ethical manufacturing around the world through certification and education.
Do your homework and/or work with someone who has a sounds knowledge of the ins and outs of global manufacturing, so you receive the right product for your business – particularly if your business/brand chooses to align with ethical and environmental compliant business.
A book written more than 10 years ago and we are glued to our digital screens more than ever. However, we are seeing consumer trends move from material to experiences.
A ‘Smells and Emotions’ study of 1,000 people by psychologist Silvia Alava, found that people remember 35% of what they smell and only 5% of what they see. And that 85% of people said happy moments were recalled with certain smells.
So how does a brand tap into the senses? How can you taste or smell an App for example or an online brand, or a charity?
We find ourselves in an environment that has a lot of noise. Yes we might be able to reach our audience, but will they remember you/your brand? There are more brands, more products, more messages, more channels. A creative problem awaits us all, which means brands to survive need to think outside the status quo and become more adventurous and continue to test a variety of applications to connect with their customer.
We are seeing online stores, like Amazon create pop-up shops. Fashion stores creating café experiences, fragrant collaborations across all industries, non-food brands opening restaurants, car brands selling apparel….
Champagne is a classic 5 senses product – smell, touch, sound, sight, taste. A magical moment that brings all your past celebratory moments in one. A lot of Coke’s ads have been based on how Coke stimulates the senses. When this happens, I don’t know about you, but it takes me right back to childhood summers and no responsibility.
We are not all in the space of creating a restaurant dining experience for our brands, but if we were to think about the 5 senses, what would our brand sound like, taste like, smell like, sound like, look like?
A promotional product campaign can take this knowledge and apply it to create an experience, a strong alignment with your brand where there is not just reach, but also recall.
Australian marketers spend more than $1.34billion on promotional products each year …. despite the growth in digital marketing spend.
“69% of advertisers said promotional products increased brand interest and 84% it created more favourable impressions of the brand itself.” Australasian Promotional Products Association.
Why promotional products still work for the marketer?
A way to position your brand, more serious, more fun, adventurous, innovation, etc.
It helps to grow your brands perceived value, through association, partners, etc.
If delivered correctly, you have a captive audience.
It can be an inexpensive way of engaging and connecting
It demonstrates brand creativity and effort.
You go beyond tapping into one of the senses and therefore have a greater opportunity of engaging and creating memory.
A lot of promotional products a kept and used by the receiver for years – creating engagement and personal memories with your brand.
The creativity used to get a response is the key to increasing profits and promoting your brand.
Why promotional products work for the customer
It’s physical. It tactical. People like to hold onto something. Evidence of this is all around us – people with their phones!
They provide customers with an added benefit – not just you advertising your brand.
If the synergy between customer, brand and promotional product is right, the customer will enjoy the association.
Customers feel special when they receive a gift. The acknowledgement of being a valued customer feels good.
Their impression of a company is more positive after receiving a promotional product.
They are more likely to do business with a company after receiving a proposal product
